Please read these terms carefully before using Haven & Hearth's services. They govern your relationship with our platform.
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Haven & Hearth LLC ("Haven & Hearth," "we," "our," or "us") governing your access to and use of our website www.havenhearth.com (the "Website"), mobile applications, and all related services, features, and content (collectively, the "Services").
By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not access or use our Services.
Important Notice
These Terms contain provisions that limit our liability to you and require you to resolve disputes through arbitration on an individual basis. Please read them carefully before using our Services.
For the purposes of these Terms, the following definitions apply:
"User" refers to any individual or entity who accesses, browses, or uses our Services, including property buyers, sellers, renters, landlords, and real estate professionals.
"Listing" refers to any property advertisement posted on our platform, including sale, rental, and commercial property listings.
"Agent" refers to licensed real estate professionals who are authorized to use our platform for listing and transaction purposes.
"Content" includes all text, images, videos, graphics, floor plans, data, and other materials available on or through our Services.
"Transaction" refers to any purchase, sale, lease, or rental agreement facilitated through our Services.
Haven & Hearth provides a digital platform that connects property buyers, sellers, renters, and real estate professionals. Our Services include:
Browse, search, and view detailed information about residential and commercial properties.
Request and manage property viewings, including in-person, virtual, and self-guided tours.
Access mortgage calculators, pre-qualification tools, and lender connections.
Connect with licensed real estate agents for personalized assistance.
We are not a real estate broker, lender, or legal advisor. We provide a platform that facilitates connections and transactions. Any real estate transaction entered into is solely between you and the respective party.
To access certain features of our Services, you may be required to create a user account. You agree to:
You must be at least 18 years of age to create an account. We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activity.
Property listings on our platform are provided by third-party agents, brokers, and property owners. We do not guarantee the accuracy, completeness, or availability of any listing. It is your responsibility to verify all property details independently.
While we strive to ensure listing accuracy, we cannot guarantee that all information — including square footage, pricing, amenities, and availability — is correct or current. Always verify with the listing agent or property owner before making decisions.
We comply with all applicable fair housing laws and do not discriminate based on race, color, religion, sex, disability, familial status, national origin, or any other protected characteristic.
We reserve the right to remove any listing that violates our policies, contains false information, or is deemed inappropriate at our sole discretion.
Haven & Hearth facilitates connections between buyers, sellers, renters, and agents. We are not a party to any transaction conducted through our platform. Key terms include:
All purchase, sale, lease, and rental agreements are between the respective parties. Haven & Hearth is not a party to and bears no responsibility for the terms or execution of such agreements.
You are solely responsible for conducting due diligence on any property, including inspections, title searches, and verification of legal status before entering into any transaction.
We do not provide legal, financial, or tax advice. You should consult qualified professionals before making any real estate decisions.
Certain services on our platform may require payment. All payments are processed securely through our third-party payment processors (e.g., Stripe, PayPal). By making a payment, you agree to:
Provide accurate billing and payment information
Authorize us to charge applicable fees to your selected payment method
Pay all fees on time as described at the point of purchase
Agent Fees: Listing fees for agents and brokerages are set forth in separate agreements. No agency relationship is created by using our platform unless explicitly agreed in writing.
All content on our Services, including but not limited to text, graphics, logos, images, videos, software, and design elements, is the exclusive property of Haven & Hearth or its licensors and is protected by copyright, trademark, and other intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, revocable license to access and use our Services for personal, non-commercial purposes. You may not:
Users are strictly prohibited from engaging in the following activities while using our Services:
Fraudulent Activity
Posting false listings, misrepresenting identity, or engaging in any deceptive practices.
Illegal Conduct
Using our platform for any unlawful purpose or in violation of applicable regulations.
Data Scraping
Using bots, crawlers, or other automated means to extract data without permission.
Harassment
Threatening, abusing, or discriminating against other users or our staff.
Malicious Software
Introducing viruses, malware, or other harmful code to our platform.
Unauthorized Access
Attempting to gain unauthorized access to our systems or other users' accounts.
OUR SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED.
To the fullest extent permitted by law, Haven & Hearth disclaims all warranties, including but not limited to:
Implied warranties of merchantability, fitness for a particular purpose, and non-infringement
Warranties that our Services will be uninterrupted, error-free, secure, or free of viruses
Accuracy, completeness, or reliability of property listings or other content
Results or outcomes from using our Services
TO THE MAXIMUM EXTENT PERMITTED BY LAW, HAVEN & HEARTH SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.
Our total liability for any claim arising from or related to these Terms or your use of our Services shall not exceed:
$500
or the total amount you paid us in the 6 months preceding the claim, whichever is greater
This limitation applies regardless of the legal theory upon which the claim is based, including contract, tort, negligence, strict liability, or otherwise.
You agree to indemnify, defend, and hold harmless Haven & Hearth, its officers, directors, employees, agents, licensors, and affiliates from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from:
We reserve the right to suspend or terminate your access to our Services, in whole or in part, at any time and for any reason, including but not limited to violation of these Terms, without prior notice or liability.
Upon termination, your right to use our Services will immediately cease. All provisions of these Terms that by their nature should survive termination — including intellectual property rights, disclaimers, limitation of liability, indemnification, and dispute resolution — shall continue to apply.
These Terms shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law principles.
You agree that any legal action or proceeding arising out of or related to these Terms shall be brought exclusively in the federal or state courts located in New York County, New York, and you consent to the personal jurisdiction of such courts.
Any dispute, controversy, or claim arising out of or relating to these Terms or your use of our Services shall be resolved through binding arbitration administered by the American Arbitration Association (AAA).
Arbitration shall be conducted in New York, New York, before a single arbitrator. The arbitrator's decision shall be final and binding, and judgment may be entered in any court of competent jurisdiction.
You agree to arbitrate disputes on an individual basis only. You waive any right to participate in a class action, class-wide arbitration, or representative proceeding.
You may bring individual claims in small claims court if they qualify, without being subject to the arbitration requirement.
We reserve the right to modify or update these Terms at any time, in our sole discretion. Changes will be effective immediately upon posting to our Website or notifying you by email.
Your continued use of our Services after any changes constitutes your acceptance of the updated Terms. We encourage you to review these Terms periodically for updates.
If you have any questions or concerns about these Terms, please contact us:
Legal Department
legal@haven.comPhone
+1 (555) 234-5678
Address
123 Luxury Lane, Suite 400
New York, NY
10001
Response Time
Within 48 hours
By clicking "I Accept", you acknowledge that you have read and agree to be bound by these Terms and Conditions.