Your privacy is our priority. Learn how we collect, use, protect, and respect your personal information.
Haven & Hearth ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.havenhearth.com (the "Website"), use our mobile application, or engage with our real estate services (collectively, the "Services").
By accessing or using our Services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.
Our Commitment
We adhere to the California Consumer Privacy Act (CCPA), the General Data Protection Regulation (GDPR) where applicable, and other relevant data protection laws. We are committed to transparency, security, and giving you control over your personal data.
We collect several categories of information to provide and improve our Services:
Full name, email address, phone number, postal address, date of birth, government-issued ID (for certain transactions), and social security number (when required for mortgage applications).
Bank account details, mortgage pre-approval letters, income verification documents, credit reports (with your explicit consent), and transaction history related to property purchases or rentals.
IP address, browser type, operating system, device identifiers, pages visited, time spent on pages, referring URLs, search queries, saved property listings, and interaction with our emails and advertisements.
Property search criteria, budget ranges, preferred locations, property viewing history, saved listings, communication preferences, and feedback provided through surveys or reviews.
We use the information we collect for the following legitimate business purposes:
Service Delivery
Process property inquiries, schedule tours, facilitate transactions, and provide customer support.
Personalization
Tailor property recommendations, saved searches, and content based on your preferences and browsing history.
Communication
Send property alerts, newsletters, market updates, and respond to your inquiries and requests.
Analytics & Improvement
Analyze Website usage patterns to improve functionality, user experience, and service offerings.
Marketing
Deliver targeted advertisements about properties and services that may interest you (with consent where required).
Legal Compliance
Comply with applicable laws, regulations, legal processes, and enforce our Terms & Conditions.
We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by applicable law. Our retention periods are as follows:
| Data Type | Retention Period | Basis |
|---|---|---|
| Account Information | While account is active + 2 years | Contractual necessity |
| Transaction Records | 7 years | Legal obligation (tax/audit) |
| Inquiry Data (non-account) | 18 months | Legitimate interest |
| Marketing Preferences | Until consent withdrawn | Consent |
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:
All data transmitted between your browser and our servers is encrypted.
Data stored on ISO 27001 certified servers with 24/7 monitoring.
MFA available for all user accounts to prevent unauthorized access.
Quarterly penetration testing and vulnerability assessments.
All staff undergo annual data protection and privacy training.
48-hour breach notification protocol in compliance with regulations.
Depending on your jurisdiction, you may have the following rights regarding your personal data:
Request a copy of the personal data we hold about you.
Correct inaccurate or incomplete personal data.
Request deletion of your data ("Right to be Forgotten").
Receive your data in a structured, machine-readable format.
Opt-out of marketing communications and data sales (CCPA).
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal data, we will take immediate steps to delete such information from our servers.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at privacy@haven.com.
Haven & Hearth is headquartered in the United States. Your personal information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. These jurisdictions may have different data protection laws than your country of residence.
For transfers from the European Economic Area (EEA) or the United Kingdom, we rely on Standard Contractual Clauses (SCCs) approved by the European Commission, or other valid legal mechanisms, to ensure adequate protection of your data.
EU/EEA Users: You have the right to lodge a complaint with your local supervisory authority if you believe your data protection rights have been violated.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. The "Effective Date" at the top of this page indicates when this policy was last revised.
For material changes, we will provide prominent notice on our Website or send you an email notification. Your continued use of our Services after any modifications indicates your acceptance of the updated Privacy Policy.
Privacy Team
privacy@haven.comPhone
+1 (555) 234-5678
Address
123 Luxury Lane, Suite 400
New York, NY
10001
Response Time
Within 48 hours
Use the form below to exercise your privacy rights. We will respond to all verified requests within 30 days as required by applicable law.
Request Received!
Our privacy team will review your request and respond within 30 days.